Company Name: Camping Kit 2U Ltd
Company Number: 13525548
Design rights: 6198634
Territory: UK
We take our customers’ privacy and security very seriously and we are 100% committed to protecting it so you can shop away without a single worry. If you have any questions about how we protect your privacy, please contact us at [email protected]
WHO ARE WE
In this privacy policy, the terms “we”, “our”, and “us” are used to refer to Camping Kit 2U Ltd.
HOW WE USE YOUR DATA
We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the data protection rules and regulations in the relevant territory (including associated guidance) (the “Data Protection Laws”). This privacy policy outlines how we will collect, use, store and share your personal data.
If you have any questions in relation to this policy or generally how your personal data is processed by us, please contact our data protection team by emailing [email protected]
This policy applies to any personal data that we collect about you when you:
• visit our website;
• purchase products from us;
• contact us, for example by telephone, email, post or through submitting a form on our websites.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).
We also collect details of your interactions with us through our customer contact centres, in store, or online. For example, when you telephone one of our contact centres, we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, your payment information, any complaints and comments that you make and your shopping preferences.
Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you’re looking at.
WHERE DO WE GET THIS INFORMATION FROM?
We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our website, store, or through your communications with us. We may also obtain some information from third parties, including retail analytics companies, consumer insight companies and credit reference agencies and publicly available sources to assist us with understanding customer demographics and shopper behaviours, or where we merge with or otherwise acquire another business.
Information that you give us You may share personal data about yourself with us by:
• filling in forms on our websites, including when you purchase products online, submit queries to us, create an account on one of our websites and/or sign up to receive promotional material and newsletters;
• responding to a survey or entering a competition with us;
• giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue.
You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.
Information that we collect about you We collect personal data about you:
• when you visit our websites, including details of your visits to our websites including, but not limited to, Internet Protocol (IP) address used to connect your computer to the internet, MAC addresses, traffic data, location data, your login information, time-zone setting browser type and version, browser plug-in types and versions, operating system and platform, weblogs, cookies and other communication data, and the resources that you access.
• when you link your Instagram or Facebook accounts with us, to enable you to log onto our websites simply and securely without having to create a new account;
• when you contact us in relation to our products, services, a complaint or another query or issue. In particular, calls to our contact centres will be recorded for training and monitoring purposes from time to time.
Information that we receive from other sources We will receive personal data about you from other third parties, including:
• in connection with any mergers or acquisitions where we obtain your information from another company.
• When we work with retail analytics companies, consumer insight companies, credit reference agencies and through our use of information from publicly available sources.
WHY DO WE NEED YOUR INFORMATION?
The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.
In particular, we use your information:
• to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates;
• to take payments for the products that you have purchased and to give refunds or exchanges;
• to provide customer service and support to you;
• to develop and improve our products and services;
• to develop and improve our websites and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner;
• to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS or post. This can include information about new products and offers that you may find interesting;
• to research our customers’ preferences and trending products;
• to run surveys and competitions;
• to notify you about changes to our products;
• as part of our efforts to keep our store safe and secure (for example through the use of CCTV in our store);
• to prevent and detect fraud and crime (for example, through the use of CCTV in our store).
BASIS FOR USING YOUR INFORMATION
Compliance with legal obligations
As a corporate group there are certain laws we need to comply with. In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up / as you use our websites, may mean we cannot provide our products to you, as to allow you to purchase our products may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
Necessary for the entry into or performance of a contract
When you enter into a transaction with us or one of our brands, a contract between you and the relevant brand will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive products from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.
Legitimate business interests
We use your personal data as set out in this privacy policy for the legitimate interests of our business to enable us to:
• provide you with products as requested by you;
• carry out research to understand our customers and how they purchase and use our products;
• develop and improve our products.
Consent
You will also receive marketing communications from us where you have signed up, or otherwise consented, to receive marketing messages from us.
You have the right to withdraw your consent to processing of this nature at any time by contacting our data protection team using the details at the start of this privacy policy.
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information.
We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need.
We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.
We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.
WHERE IS YOUR INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?
Transfers outside of the European Economic Area
The information which we collect about you may be transferred outside the European Economic Area. In the event of such transfer, we will ensure the adequate standard of security is in place for example by incorporating the European Commission approved clauses into our agreements with such third parties to ensure the security of your personal data. A copy of the European Commission approved model clauses is available here.
Retention of your personal data
We will only keep your information for as long as is necessary to carry out the purposes we collected it for, as set out in this privacy policy (unless a longer retention period is required by the applicable law). We typically keep your personal data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the products or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales, for example:
• marketing consents will be refreshed/deleted after 6 years, however, our aim is only to market to you for as long as we believe you want to continue hearing from us based on how you interact with us.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we will also keep hold of some of your information, even if it is no longer needed to provide our services to you.
Security of your personal data
Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHAT RIGHTS DO YOU HAVE?
You have a number of rights under the Data Protection Laws in relation to the way we process your personal data, which are set out below. You may contact us using the details at the beginning of this privacy policy to exercise any of these rights.
In some instances, we may be unable to carry out your request, in which case we will contact you to explain why.
1. You have the right to request access to your personal data.
2. You have the right to ask us to rectify your personal data.
3. You have the right to ask us to erase your personal data
4. You have the right to ask us to restrict or block the processing of your personal data
5. You have the right to port your personal data
6. You have the right to object to our processing of your personal data
7. You have the right not to be subject to automated decisions
8. You have the right to withdraw your consent
Marketing
We always give you the choice of whether or not you wish to receive marketing communications from us (for example by providing opportunities to opt-out of receiving marketing from us). We may rely on your consent or our legitimate interests to process your data for marketing purposes, as explained above.
By contacting us at [email protected] you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.
WHAT IF YOU HAVE A COMPLAINT?
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handing of any request made by you, or would otherwise like to make a complaint, please contact our data protection team in the first instance using the details at the start of this privacy policy, so that they can do their very best to sort out the problem.
CHANGES TO THIS PRIVACY POLICY
We will take all measures necessary to communicate changes to this privacy policy to you, and will post any updated privacy policies on this page.
This policy was last updated in April 2022. We have an obligation to notify you of activities we undertake that involve new ways in which we will process your personal data (beyond those outlined above) or if a change or changes are significant or material in nature, and we will notify you accordingly.